What Policies Do I Need For NDIS Registration?

Once you have submitted an online NDIS registration application and chosen an approved quality auditor to conduct your audit, you will next need to turn your attention to work practice documentation. Documented work practices are important for several reasons. Firstly, documenting your work practices allows you to ensure that your business delivers consistent quality and safety services. Having an external facilitator use your work practice documentation to design and deliver workshops and training sessions at your regular staff meetings can also offer valuable team building and staff input into improvement efforts.

Secondly, it allows you to 'lock in' improvements which are made to work practice when you implement corrective and other improvement actions. Your audits are a key mechanism for identifying where corrective and preventative actions may be needed. Often they can identify opportunities for improving work practice. Another important mechanism for identifying corrective, preventative and improvement actions are participant feedback and incidents.

What policies and procedures do I need for my first audit?

Great question! Let's assume your scope of audit is the core module of the NDIS Practice Standards. In this case, here is a free list policies that you need for audit against the core module:

• Rights and Responsibilities

• Person – centred supports

• Individual values and beliefs

• Privacy and Dignity

• Independence and informed choice

• Violence, Abuse, Neglect, Exploitation and Discrimination

• Provider Governance and Operational Management

• Governance and Operational Management

• Risk Management

• Quality Management

• Information Management

• Feedback and Complaints Management

• Incident Management

• Human Resource Management

• Continuity of Supports

• Provision of Supports

• Access to supports

• Support Planning

• Service Agreements with Participants

• Responsive Support Provision

• Transitions to or from the provider

• Provision of Supports

• Safe environment

• Participant Money and Property

• Management of Medication

• Management of Waste

The NDIS Practice Standards and Quality Indicators gives further details about the quality indicators that need to be addressed for each of these participant outcome areas. It also gives details of other work practice documentation that may be applicable.

Let us know if you have any questions or you need work practice documentation, staff training sessions or general NDIS registration and compliance consulting, we'd love to chat! :)